What If My Accountant Doesn’t Return Calls or Emails?

It’s frustrating when your accountant doesn’t respond to your calls or emails, especially when you need timely financial information or help. Good communication is essential in any professional relationship, and accountants are no exception.

Why Might They Be Silent?

• Busy or overwhelmed: They could be handling too many clients or going through peak periods like tax season.

• Poor organisation: Sometimes messages get lost without proper systems.

• Avoiding issues: They might be behind on your work or avoiding difficult conversations.

• Unprofessional disengagement: Occasionally, accountants “ghost” clients instead of ending relationships properly.

Why Is This a Problem?

Ignoring you can cause missed deadlines, penalties from HMRC, cash flow issues, and a lot of unnecessary stress. You deserve to know what’s happening with your finances.

What Can You Do?

1. Double-check contact info: Make sure you’re using the right email or phone number.

2. Try other ways: Call, text, or message on LinkedIn if emails don’t work.

3. Send a clear, polite email: Ask for a status update and mention any upcoming deadlines.

4. Escalate if possible: Contact a senior person at the firm if available.

5. Review your agreement: Check if response times are specified in your contract.

6. Consider switching: If poor communication continues, it’s okay to find a more reliable accountant.

Can You Change Mid-Year?

Yes, you can switch accountants any time. Your new accountant can handle the transition smoothly.

Summary

Good communication is crucial. If your accountant repeatedly ignores you, don’t ignore the signs. Take steps to get in touch, but be ready to move on if necessary. Your business deserves responsive support.